Privacy Policy

At EverSock, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how EverSock, operated by The Graham Group Limited ("EverSock", "we", "our", or "us"), collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or otherwise interact with our products and services.

By using our website, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

To provide our products and services, we may collect information that you provide directly to us, including your name, email address, telephone number, billing address, shipping address, order details, purchase history, and any information contained in customer service enquiries or correspondence.

When you visit our website, we may also automatically collect certain technical information, including your IP address, browser type, device information, website activity, browsing behaviour, and information collected through cookies and similar technologies.

2. How We Use Your Information

We use your information to process and fulfil orders, deliver products and services, provide customer support, manage returns and exchanges, communicate with you regarding your purchases, improve our website and products, maintain website security, prevent fraud, comply with legal obligations, and send marketing communications where permitted by law.

3. Payment Information

All payments are processed securely through trusted third-party payment providers.

EverSock does not store, process, or have access to your full payment card details.

4. Marketing Communications

Where permitted by law, we may send promotional emails relating to our products, special offers, and company updates.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Even if you choose not to receive marketing communications, we may still send important service-related emails regarding your orders, account activity, or customer support enquiries.

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve website performance, remember your preferences, understand how visitors use our website, measure marketing effectiveness, and enhance your overall shopping experience.

We may also use analytics and advertising technologies provided by trusted partners.

Most web browsers allow you to manage or disable cookies through browser settings, although doing so may affect certain website functionality.

6. How We Share Information

We may share personal information with trusted third-party service providers that assist us in operating our business, including payment processors, shipping and fulfilment providers, website hosting companies, analytics platforms, marketing partners, and professional advisers where necessary.

We do not sell your personal information.

However, we may share limited information with advertising and analytics providers to improve our services, understand customer behaviour, and deliver relevant advertising.

All third parties are expected to process personal information securely and only for legitimate business purposes.

7. International Data Transfers

As a global business, your personal information may be processed, stored, or transferred outside your country of residence.

Where required by applicable law, we take reasonable steps and implement appropriate safeguards to ensure your information remains protected when transferred internationally.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

While we take security seriously, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our products and services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to access your personal information, request corrections, request deletion, object to certain processing activities, withdraw consent where applicable, or request a copy of your personal data.

If you wish to exercise any of these rights, please contact us using the details provided below.

11. Children's Privacy

Our website and products are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites and encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be published on this page together with the revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

EverSock
Operated by The Graham Group Limited

Email: info@eversock.com

We aim to respond to privacy-related enquiries as promptly as possible.