Refund policy

Returns, Refunds & Order Cancellations

At EverSock, we want every order to arrive exactly as expected. This policy explains when a return, refund, exchange, or order cancellation may be available for purchases made through the EverSock website, operated by The Graham Group Limited ("EverSock", "we", "our", or "us").

1. Returns Eligibility

Due to the hygiene-sensitive nature of our products, we generally cannot accept returns for socks that have been opened, worn, or washed.

However, a return, replacement, or refund may be available if:

  • The item received is faulty or defective

  • The item arrives damaged during transit

  • The incorrect product was supplied

  • The request is submitted within 14 days of delivery

  • The product remains unused and in its original packaging where applicable

All requests are reviewed on a case-by-case basis.

2. How to Request a Return

Before sending any item back, please contact our support team at info@eversock.com.

To help us process your request quickly, please include:

  • Your order number

  • Full name

  • Delivery address

  • A description of the issue

  • Photographs showing any fault, damage, or incorrect item received

Once reviewed, we'll provide instructions for the next steps.

Please do not return products without prior authorisation, as unauthorised returns may not be accepted.

3. Refunds

Where a refund is approved, it will be issued to the original payment method used when placing the order.

Once the returned item has been received and inspected (where required), refunds are typically processed within 7 business days.

You will receive confirmation by email once your refund has been issued.

4. Exchanges

Where stock is available, we may offer an exchange instead of a refund.

Exchange requests are subject to the same eligibility requirements outlined in this policy.

5. Order Cancellations

Orders may be cancelled at any time before they have been dispatched.

Once an order has been shipped, cancellation is no longer possible. If eligible, a return request may be submitted after delivery.

6. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Worn socks

  • Washed socks

  • Opened hygiene-related products

  • Products damaged through misuse

  • Items returned without prior approval

This does not affect your rights in relation to faulty, damaged, or incorrectly supplied items.

7. Missing or Lost Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us at info@eversock.com.

We will investigate the shipment with the carrier. If a parcel is confirmed lost, we may offer a replacement or refund depending on the circumstances.

8. Return Shipping

If a return is approved because of a fault, damage, or an error on our part, EverSock will cover any applicable return shipping costs.

Return instructions and the correct return address will be provided during the authorisation process.

Please do not send products to the sender address shown on your parcel, as returns sent to that location may not be received or processed.

9. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

EverSock
Operated by The Graham Group Limited

Email: info@eversock.com

We aim to respond to all enquiries as promptly as possible.