Terms of service

Terms of Service

These Terms of Service ("Terms") govern your use of the EverSock website and the purchase of products from EverSock, operated by The Graham Group Limited ("EverSock", "we", "our", or "us").

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. About EverSock

EverSock is an online retailer specialising in compression socks and related products.

These Terms apply to all visitors, customers, and users of our website.

2. Eligibility

By using our website, you confirm that:

  • You have the legal capacity to enter into binding agreements under applicable law;

  • Any information you provide is accurate, current, and complete;

  • You will use the website only in accordance with these Terms and applicable laws.

3. Products & Availability

We make reasonable efforts to ensure that product descriptions, images, pricing, and availability information are accurate.

However:

  • Product colours may vary depending on your screen or device settings;

  • Product availability may change without notice;

  • We reserve the right to discontinue or modify products at any time;

  • Occasional errors, inaccuracies, or omissions may occur, and we reserve the right to correct them without prior notice.

We are not responsible for minor variations between product images and the products received.

4. Health Information Disclaimer

Information provided on this website is intended for general informational and product education purposes only.

EverSock products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Nothing on this website constitutes medical advice.

Customers should consult a qualified healthcare professional before using compression products if they have any medical concerns, circulation disorders, diabetes, or other underlying health conditions.

Individual results may vary. Information provided on this website should not be relied upon as a substitute for professional medical advice.

5. Orders

When you place an order, you are making an offer to purchase products from us.

All orders are subject to acceptance and product availability.

We reserve the right to:

  • Refuse any order;

  • Limit quantities purchased;

  • Cancel orders suspected of fraud, abuse, or misuse;

  • Restrict sales to certain regions where necessary.

If we cancel an order after payment has been received, a refund will be issued to the original payment method.

6. Pricing & Payments

All prices displayed on our website are shown in the currency selected by the customer.

Prices may change at any time without prior notice.

Payments are processed securely through trusted third-party payment providers.

Accepted payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

EverSock does not store or have access to your full payment card details.

7. Promotions, Discounts & Special Offers

From time to time, EverSock may offer promotional discounts, coupon codes, bundles, free gifts, or other special offers.

Unless otherwise stated:

  • Promotions cannot be combined;

  • Promotions have no cash value;

  • Promotions are non-transferable;

  • We reserve the right to modify, suspend, or withdraw promotions at any time;

  • Promotions are subject to availability and while stocks last.

8. Shipping & Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

While we make every effort to meet estimated delivery timeframes, delays can occasionally occur due to circumstances beyond our control, including:

  • Customs processing

  • Carrier disruptions

  • Weather conditions

  • Public holidays

  • Supply chain interruptions

  • Events outside our reasonable control

Risk in products passes to you upon delivery.

Ownership of products transfers once full payment has been received.

9. Returns & Refunds

Returns, refunds, exchanges, and cancellations are governed by our separate Returns, Refunds & Order Cancellations Policy.

By placing an order, you acknowledge that certain products may be subject to hygiene-related restrictions and eligibility requirements.

10. Intellectual Property

All content available on this website, including but not limited to:

  • Text

  • Images

  • Graphics

  • Logos

  • Product descriptions

  • Website design

  • Branding

is owned by or licensed to EverSock and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, or exploit any website content without our prior written consent.

11. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes;

  • Interfere with website functionality or security;

  • Attempt unauthorised access to systems or accounts;

  • Upload malicious software, viruses, or harmful code;

  • Misrepresent your identity;

  • Infringe the intellectual property rights of any person or entity.

We reserve the right to suspend or terminate access for users who violate these Terms.

12. Third-Party Websites & Services

Our website may contain links to third-party websites or services.

These links are provided for convenience only.

EverSock is not responsible for the content, privacy practices, products, or services of third parties.

Your use of third-party websites is entirely at your own risk.

13. User Reviews & Content Submissions

If you submit reviews, testimonials, photographs, feedback, suggestions, or other content to EverSock, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, modify, display, and distribute that content for marketing and business purposes.

You confirm that any content you submit:

  • Is your own or you have permission to submit it;

  • Does not infringe any third-party rights;

  • Is not unlawful, misleading, offensive, defamatory, or abusive.

14. Disclaimer of Warranties

To the fullest extent permitted by law, our website, products, and services are provided on an "as available" and "as is" basis.

We do not guarantee that:

  • The website will always be available;

  • The website will be error-free;

  • Information on the website will always be accurate, complete, or current.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the fullest extent permitted by law, EverSock shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website;

  • Inability to access the website;

  • Product use;

  • Delivery delays;

  • Third-party services.

Our total liability relating to any claim shall not exceed the amount paid for the product giving rise to the claim.

16. Force Majeure

We shall not be liable for any delay or failure to perform our obligations resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Pandemics

  • Transportation disruptions

  • Internet outages

  • Labour disputes

  • Supply chain interruptions

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

19. Changes to These Terms

We may update these Terms from time to time.

Any changes will become effective upon publication on this website.

Your continued use of the website following the publication of updated Terms constitutes acceptance of those changes.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Any dispute arising out of or relating to these Terms, your use of the website, or the purchase of products from EverSock shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong, except where mandatory consumer protection laws in your country of residence provide otherwise.

21. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

EverSock
Operated by The Graham Group Limited, a company incorporated in Hong Kong.

Email: info@eversock.com

Correspondence Address:
3rd Floor, 86 Paul Street
London EC2A 4NE
United Kingdom

Please note that this is a correspondence address only and is not a retail location or return address.

We aim to respond to all enquiries as promptly as possible.